THE PEOPLE BEHIND CANADA’S TRUSTED EXTERIOR RESTORATION PARTNER
At PEAK Services, our reputation is built by the people behind every project. From senior leadership to field crews, our team operates with shared standards, clear accountability, and a commitment to doing the right thing, every time.
We don’t work in silos. We work as one coordinated team, aligned around quality, communication, and outcomes that protect properties, simplify insurance restoration, and deliver lasting results.
HOW WE’RE BUILT
One Team. Many Roles. One Standard.
PEAK Services is structured to deliver consistency at scale. From leadership to field crews and customer support staff, our team works within a unified operating model designed to reduce complexity, increase transparency, and keep projects moving forward.
Every role has clear ownership. Every project follows proven processes. And every customer benefits from a team that knows exactly how to work together—whether it’s a single-family home or a multi-property portfolio.
SENIOR LEADERSHIP TEAM
Strategic Direction. Operational Excellence. Accountable Leadership.
Our Senior Leadership Team sets the direction, standards, and expectations that guide how PEAK Services operates in the markets we serve. They are responsible for governance, safety, compliance, partner alignment, and ensuring every project reflects PEAK’s commitment to quality, integrity, and customer-care focus.
Leadership at PEAK is hands-on, data-driven, and accountable. Decisions are made with long-term performance in mind, balancing growth, risk management, and the trust placed in us by homeowners, insurers, and property managers.
Meet our Leadership team
Founder & Executive Chair
John founded PEAK in 1998 after earning his MBA from Simon Fraser University. Over the past 25 years, he has grown the company from a single-product start-up into an international leader in outdoor home improvement. As Founder and Executive Chair, John takes greatest pride in the people behind PEAK and the strong, lasting partnerships built across retail, insurance, and property management.
Guided by humility, John is deeply committed to giving back. He actively supports causes such as The Home Depot Canada Foundation, focused on ending youth homelessness, along with major healthcare organizations and community initiatives across British Columbia, including Habitat for Humanity and the University of British Columbia.
Before launching PEAK, John was an accomplished pianist, earning a performance degree from the Cleveland Institute of Music. His passion for the arts continues through his support of the Vancouver Recital Society and UBC’s School of Music.
To mark PEAK’s 25th anniversary, John established the John Gross–PEAK Products Start-up Experience at Simon Fraser University, providing annual grants to help aspiring undergraduate entrepreneurs turn ideas into reality.
Vice President
Jim Gibb is Vice President of PEAK Services, and is based in Richmond, British Columbia. With more than 25 years of industry experience—including over 15 years with PEAK—he has played a key role in the company’s growth and national expansion in exterior restoration.
Since joining in 2010, Jim has helped lead PEAK’s expansion into the exterior restoration sector, building strong partnerships with many of Canada’s leading insurance providers. His work supports the assessment, repair, and mitigation of property damage caused by extreme weather events, including hail and windstorms.
Jim has contributed to the restoration of more than 60,000 homes across Canada. He is committed to delivering a seamless, transparent experience for homeowners—guiding them through damage assessment, repair planning, and coordination with insurers to restore their homes to pre-loss condition or better.
He takes pride in working with a team grounded in integrity, accountability, and customer care, always focused on making a positive difference during challenging times.
Outside of work, Jim is a devoted husband, father of three, and grandfather of three, with a deep commitment to family and long-term relationships.
National Director, Operations
Jamie possesses more than 30 years of experience in the construction industry, bringing deep operational expertise, hands-on leadership, and an unwavering commitment to delivering an exceptional customer experience. In his role as National Director of Operations, Jamie leads and aligns Project Managers, Project Coordinators, Service Repair Technicians, and onsite field crew to ensure collaboration, efficiency, and consistent execution at every stage of a project. He is accountable for driving operational performance, exceeding sales and profitability targets, and upholding PEAK Services’ mission to deliver outstanding customer experiences in every interaction.
Jamie joined PEAK Installations Inc. in 2017 as an Installation Manager and quickly advanced through leadership roles, including Director of Installations for Alberta. Over his career, he has been involved in hundreds of residential construction and exterior renovation projects, including large-scale residential tower developments in Vancouver. His blend of technical knowledge, operational discipline, and customer service excellence continues to play a key role in PEAK Services’ success nationwide.
OUR INTERNAL SUPPORT TEAMS
Coordinated Expertise Behind Every Project
PEAK Services’ internal support teams turn strategy into execution. From our sales representatives and estimating teams to project managers, project coordinators, and operations professionals, every role is designed to support clarity, consistency, and momentum throughout the customer journey.
Our sales and estimating teams work closely with customers, insurers, and property stakeholders to scope work accurately, set clear expectations, and align projects from day one. Project Managers and Project Coordinators then take ownership of communication, scheduling, documentation, and stakeholder coordination—ensuring nothing is missed and progress remains transparent at every stage.
Behind the scenes, our operations teams provide the structure that keeps projects moving efficiently. Scheduling, compliance, finance, systems, and reporting teams ensure the right resources are in place, documentation is accurate, and projects are delivered in line with PEAK standards.
This integrated, team-based approach reduces handoffs, minimizes delays, and creates a smoother experience for customers and partners alike—one of the key ways PEAK Services consistently delivers reliable, high-quality restoration and renovation outcomes.
OUR FIELD CREWS
Safety-Driven. Quality-Focused.
PEAK Services’ field crews are the professionals’ customers and partners see on-site—and the standard-bearers of our brand. Our teams are made up of experienced tradespeople and site leaders who bring deep technical expertise across exterior restoration and renovation projects.
Every crew operates within PEAK’s safety-first framework, following established protocols, job-site controls, and quality standards designed to protect people, properties, and projects. From daily site readiness to final walkthroughs, our crews are trained to execute work efficiently, respectfully, and with attention to detail.
Quality is reinforced through clear scopes, active site oversight, and consistent inspection. Our field teams collaborate seamlessly with Project Managers and Project Coordinators to uphold PEAK’s stringent quality standards, extending well beyond code requirements. Through early identification and resolution of potential issues, we maintain project excellence and operational efficiency.
This disciplined, on-site execution is how PEAK Services delivers reliable outcomes, minimizes disruption, and earns the trust of insurers, property managers, and homeowners across every project we touch.
HOW WE WORK
How We Show Up—Every Project. Every Customer. Every Day.
Our values are more than statements. They are the behaviours we choose, expect and reinforce across every role, every job site, and every customer interaction.
We own our commitments, our decisions, and our results. When something needs attention, we step in immediately and make it right—no excuses, no deflection. Our customers trust us because we take responsibility from start to finish.
Restoration can be stressful. We make it simple. We communicate clearly, honestly, and proactively so customers always know what to expect. We listen first, respond fast, and act with empathy because people come to us in moments that matter.
We don’t aim for minimum code requirements. We aim for excellence. Every repair, every detail, every decision reflects our commitment to doing it right the first time. Consistency and craftsmanship are non‑negotiable.
We treat every property as if it were our own—with care, professionalism, and attention. And we treat every person with dignity and respect. Our work restores more than buildings. It restores confidence.
We collaborate, we support each other, and we solve problems together. Blame doesn’t build trust—solutions do. When we show up as one team, we deliver the experience and results our customers count on.
OUR CULTURE
Built on Trust. Fueled by Pride. Focused on Growth.
PEAK’s culture is rooted in trust, safety, and continuous improvement. We invest in training, promote from within, and create clear pathways for growth across all roles.
Our teams take pride in their work, support one another, and share responsibility for success. It’s a culture designed to perform under pressure—and one we’re proud to stand behind.
WHAT THIS MEANS FOR YOU
Confidence in Every Interaction. Consistency in Every Outcome.
For customers and partners, our team structure means faster response times, clearer communication, fewer handoffs, and consistent quality—regardless of project size or location.
When you work with PEAK Services, you’re not hiring a contractor. You’re partnering with a coordinated team built to deliver clarity, confidence, and results when it matters most.
EXPERIENCE THE PEAK DIFFERENCE
Choose the path that fits your needs—and we’ll take it from there.